FAQ
What is BioSyn?
BioSyn is a research-focused brand offering high-quality peptides intended strictly for laboratory and scientific use. We are committed to purity, consistency, and professional-grade standards across all products.
What are peptides?
Peptides are short chains of amino acids that play important roles in biological processes. They are commonly studied for their potential applications in areas such as metabolism, recovery, and cellular function.
Orders & Shipping
Do you ship across Canada?
Yes, we offer shipping across Canada. Delivery times may vary depending on location and order volume.
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times vary but generally range from 2–7 business days.
Can I track my order?
Yes, once your order has been shipped, you will receive tracking information via email.
Payments & Policies
Are payments refundable?
All payments are non-refundable due to the sensitive nature of our products. In rare cases, refunds may be issued at our discretion and may include a restocking fee.
Can I cancel my order?
Orders may be canceled only before they are processed. Once an order has been fulfilled or shipped, it cannot be canceled.
Can I track my order?
Yes, once your order has been shipped, you will receive tracking information via email.
Product & Quality
Are BioSyn products tested?
Yes. All BioSyn products undergo quality control processes to ensure high purity and consistency. We prioritize sourcing and handling that meets strict research standards.
What does “research use only” mean?
This means all BioSyn products are intended strictly for laboratory research purposes and are not approved for human consumption or medical use.